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  • DogCamSupport

    We want you to have the best experience possible when you shop with us.
    Customer support and after sales service is our priority.

    If you have a problem that can't be solved using the info on this page then please don't hesitate to contact us.

    Check your SD Card!

    The majority of support calls our staff receive can be resolved by simply formatting your SD card.
    Although we're more than happy to chat to you on the phone, this is the first thing we'll ask you to try.
    Click here for info on How to Format your SD Card.

    Problems viewing your Video files

    If your video is stuttering when you play back on your computer then there are a few things you can check first.

    1: Try playing back the video from the camera itself (if it has this facility). Plug the camera in to a TV and hit play. If it looks ok then you know the issue is with your computer rather than the camera.
    If the video still does not look right then check your SD card. Make sure you are using a good quality card rated fast enough for the device.

    2: If your computer is struggling to play your video then try downloading a FREE media player such as
    VLC (Mac or PC) or KMPlayer (PC only)
    If you're using a Laptop then try plugging it in to its charger and make sure you're not using a power saving profile.

    3: Check the specification of your computer. Most netbooks, a lot of small laptops and older machines may not have the processing power to play back high quality video, especially 1080p. Try lowering the resolution/quality setting of your helmet camera or recording device. If that doesn't work... it might be time for a computer upgrade!

    Returning a Product

    Please contact support@dogcam.biz to enquire about returning a product.

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